Coconut Palms Resort & Casino – Lima Group Ltd
Date of Advertisement: 04/05/2025
Position Detail
Title: Operation Manager
Salary:
Due Date: 20/05/2025
Job Description:
We are seeking a highly organized and experienced Casino Manager to oversee the day-to-day operations of our casino. The ideal candidate will be responsible for ensuring a safe, engaging, and profitable gaming environment. This role includes managing staff, customer service, compliance with gaming regulations, and maximizing business performance.
Roles & Responsibilities
- Oversee front office, housekeeping, recreation, and maintenance teams.
- Monitor guest satisfaction and resolve high-level complaints or escalations.
- Ensure resort facilities are clean, safe, and fully operational at all times.
- Coordinate with hospitality teams to ensure smooth check-in/check-out and guest services.
- Supervise casino floor operations including table games, slots, cash handling, and surveillance coordination.
- Ensure compliance with gaming regulations, licensing laws, and internal controls.
- Support VIP services and work closely with marketing to attract and retain players.
- Monitor gaming revenue reports and collaborate with department heads to drive profitability.
- Assist in budgeting, cost control, forecasting, and financial reporting for resort and casino operations.
- Analyze operational performance data and implement strategies for improvement.
- Maximize revenue through room yield management, food & beverage upselling, and gaming floor efficiency.
- Lead and mentor department managers and supervisors across multiple functions.
- Conduct staff meetings, training sessions, and performance evaluations.
- Foster a positive work culture focused on customer service, teamwork, and accountability.
- Ensure strict adherence to health, safety, gaming, and hospitality regulations.
- Work with HR and security to manage risk, enforce policies, and conduct incident investigations.
- Maintain documentation for audits, licensing, and government inspections.
- Collaborate with marketing, events, and guest services to design and execute promotions and special events.
- Use guest feedback, industry trends, and operational insights to enhance customer experience.
- Identify growth opportunities and assist senior leadership with long-term planning.
Selection Criteria
- 5+ years of operations management experience in a hospitality, resort, or casino setting.
- Strong understanding of both hospitality and gaming industry standards.
- Proven leadership and team management abilities in a high-pressure environment.
- Solid financial and analytical skills with experience in budgeting and reporting.
- Excellent interpersonal and communication skills.
- Familiarity with gaming regulations, OH&S, and hospitality compliance standards.
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
How to Apply
Application Requirements:
- National ID/Passport
- CV
- Contact Details- Tel and Email
- Email your documents to the company’s email or submit to the Office
Company detail:
Address: Coconut Palms Resort, Rue Cornwall, Port-Vila, Vanuatu
Email: coconutpalmsresortvila@gmail.com
Tel: +678-5141387