Coconut Palms Resort & Casino – Lima Group Ltd
Date of Advertisement: 04/05/2025
Position Detail
Title: Casino Manager
Salary:
Due Date: 20/05/2025
Job Description:
We are seeking a highly organized and experienced Casino Manager to oversee the day-to-day operations of our casino. The ideal candidate will be responsible for ensuring a safe, engaging, and profitable gaming environment. This role includes managing staff, customer service, compliance with gaming regulations, and maximizing business performance.
Roles & Responsibilities
- Supervise daily casino operations including gaming floor, cash desk, and hospitality areas.
- Ensure all games (e.g., table games, slot machines) are operating correctly and profitably.
- Coordinate with department heads to ensure smooth running of all areas (security, surveillance, food & beverage, etc.).
- Monitor gaming activities to prevent fraud, collusion, or irregularities.
- Recruit, train, and supervise gaming staff, dealers, floor supervisors, and support personnel.
- Create shift schedules and ensure adequate staffing during peak and off-peak hours.
- Evaluate staff performance and implement development plans.
- Foster a positive, high-performance workplace culture.
- Ensure high levels of customer satisfaction and resolve any complaints or disputes professionally.
- Handle VIP guests and high-stakes players with discretion and professionalism.
- Promote a friendly, responsible gambling environment.
- Monitor daily revenue, payouts, expenses, and ensure profitability targets are met.
- Manage casino budgets, analyze financial reports, and reduce unnecessary costs.
- Authorize jackpots, credit lines, and high-limit transactions.
- Ensure compliance with all local, state, and national gaming laws and licensing requirements.
- Work closely with regulatory agencies during audits or inspections.
- Train staff on legal and ethical conduct, including anti-money laundering (AML) protocols and responsible gaming practices.
- Work with the marketing team to plan and execute promotions, events, and loyalty programs.
- Analyze customer behavior and market trends to improve casino offerings.
- Build and maintain relationships with vendors, suppliers, and partners.
Selection Criteria
- Proven experience in casino or hospitality management, ideally 3+ years in a supervisory role.
- In-depth knowledge of gaming operations, laws, and regulatory requirements.
- Strong leadership, organizational, and decision-making skills.
- Excellent communication and conflict-resolution abilities.
- Ability to work evenings, weekends, holidays, and extended hours as needed.
- Bachelor’s degree in Business Management, Hospitality, or related field preferred.
- Experience with surveillance, security, and cash handling protocols.
- Familiarity with casino management systems and customer databases.
How to Apply
Application Requirements:
- National ID/Passport
- CV
- Contact Details- Tel and Email
- Email your documents to the company’s email or submit to the Office
Company detail:
Address: Coconut Palms Resort, Rue Cornwall, Port-Vila, Vanuatu
Email: coconutpalmsresortvila@gmail.com
Tel: +678-5141387